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what is wrong with inception?

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They suspended our vps without giving any opportunity to recover websites, and then they are not responding to any tickets since many hours now.
First they told that issue is with their raid, then they abruptly suspended our vps.
I thought they were good hosts, but can a good host behave like this?
Their own website was down today morning, may be they have issues but they cannot keep silence for a client after closing down his business.
Although I understand abusive VPS can be suspended (Although in this case I did not get opportunity to see if their was real abuse by any application/site), but then client must be given an opportunity to bring critical websites online somehow. Is it normal to expect it from them ?


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