Am I being unreasonable?
Purchased a service from another provider. Service was set up but failed to work. Opened a support ticket, was told there was a problem and the service should now work. The service did not work so opened another support ticket. Was told there was a problem but now the service should work. Tried again did not work. Opened a support ticket asking about the possibility of a refund as the service quite clearly wasn't working. Was told that they know there is a problem they will have to get their tech team to look into it, they were sorry but will not give a refund.
Am I being unreasonable in this situation? If this was a client of ours they would have been refunded instantly.