I signed up for service on Friday 1/4/13, but even after following the simple instructions in their email "If this is a KVM VPS you will be required to log into SolusVM and mount a ISO image and install the server using VNC." my server still indicates offline status so I cannot even vnc to attempt to install.
I immediately filled out a ticket. I got a reply on Saturday the 5th, indicating they were "looking into it". But have not had any follow up. I sent a reminder reply to my ticket this morning but still haven't heard anything back.
Anyone else experience issues like this after signing up or other times? I'm wondering if I should ask for a refund and look elsewhere.
Thanks