On Sunday March 17 at 3:07PM EST one of our backup and snapshot NAS systems suffered a hard RAID failure causing the loss of some user backups and snapshots. We tried to recover the affected files but were unable to successfully restore them from the failed device. This resulted in the loss of specific backups and snapshots
And then it follow:
Backup Pricing
Part of being a startup is sometimes admitting when you've made a mistake, correcting it, and improving the overall service having learned from those issues. When we initially launched we planned to offer pricing for bandwidth, snapshots, and backups, however we simply were more focused on developing the core functionality than introducing those pricing guidelines. This is a mistake that we ran into with Bandwidth as well and we are looking to correct it now. Our official pricing for backups will be 20% of the cost of the virtual server. So if you want to enable backups for a $5/mo virtual server, the cost for backups will be $1/mo.
And
Snapshot Pricing
Accordingly we will also be introducing pricing for snapshots to ensure that we can provide the level of service that customers expect including data redundancy and offsite backups as well. The price for snapshots will be $0.02 cents per GB of snapshot storage. These rates will also go into effect as of June 1st, also giving customers two months to adjust their snapshot usage as they like without incurring any fees in the interval.
http://www.digitaloceanstatus.com/
Starting to charge for something what was free before seems a great way to apology for lost backups :)