I've created an account and sent them an email asking if I can get a trial to test one of their modules to see if it fits my needs. Added, if they can't offer a trial, I asked if they do a refund if the product does not fit my needs.
I've waited a few hours, no reply.
Then tried to login to their portal to see the ticket status. I couldn't login, got this error: "E-mail and/or password is incorrect".
I then went to password recovery page and typed my email address, hit submit, got this: "That email is not in our database - please make sure it is correct."
I've then clicked the ticket url sent to the email to see if I can access it without logging in:
http://hostbillapp.com/clientarea/?cmd=tickets&action=view&num=829736&hash=94mesx
Says "ticket not found"
So, all I did was asking them a question, got no reply and got my account deleted.
Very unprofessional Hostbill.
I've especially wanted to test it myself after seeing this many bug reports for the last days:
