I've been trying to get a contractor in Europe to help me with usability issues of my small e-commerce site hosted on a LEB. He is telling me that my site is down all the time for him. Whenever I check it it is up. I am using the tool down for me or everyone.
Is this problem a function of the routing available to my site from Europe? If it is, would moving to a different provider help me? Most of my customers are located in the United States so I would think that I would want to have a VPS here.
I don't want to list my provider here and infer that my problem is some defect in its service if the problem is some issue that I don't understand and have not taken care of.