I was logged into my web site via Drupal admin a bit ago and now it's not responding ( could not connect). I attempted to ssh in and it says host not reachable. Pings get the same result. I restarted via the control panel and it says it's running but still not responding. I tried to log a ticket but my email/pw isn't being accepted. I tried to reset my pw but the email never arrives. And no, the email isn't the same as the domain I'm running on their host.
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