Hello,
This is a long post, forgive me if I lose you, but I'd appreciate it if most of it gets read... with that let's get started:
I don't normally complain about customers, in fact I usually go out of my way to help them if at all possible, but I feel enough is enough and I want to head off this problem before it gets any larger.
We had a client named Andre Lopes. This client was suspended (and given multiple chances) to correct his CPU Abuse. He generated load averages in excess of 65 on one of our nodes which caused the nodes to become virtually unusable. Finally we said enough is enough, please find another host or we can get you a dedicated server (should he choose). He ignored our explanations and claimed that we were overselling our servers and he should be allowed to generate as much load as he likes.
Yesterday he came on our IRC and began complaining to everyone and the staff about his issues and refused to talk to us about coming up with a solution to meet his needs. He even flat out refused to provide me with a ticket number so I could read the logs. He's rejoined our IRC several times trying to get customers to leave our services and has begun posting on several blogs, forums, etc... about us to the point of spamming.
NOTE: He purchased a single $6 VPS with us and literally felt obligated to be able to use 100% of the entire system's CPU whenever he felt like it, bash the disk into the ground, etc...
The chat logs may have some extra stuff in them (its a public IRC):
Chat Logs:
LEB Posts:
He's posted at least a dozen times on LEB about it.
WHT Posts:
http://www.webhostingtalk.com/showpost.php?p=8654479&postcount=32
He's begun posting randomly on WHT about it as well.
I'm amazed he hasn't hopped on LET yet and started posting about it. Anyway, long story short I HIGHLY recommend banning this client from your services.