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Clients sign up for services they don't use!

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Well, that's not really a shocker, now is it?

I tallied up our cancellation requests since the start:

No longer needed:   260
Unused:     144
No IPV6:    41
Up/downgraded plans:    38
Punctuation:    37
Poor Performance, no ticket:    35
Inexperienced User: 32
"Testing":  29
"Thanks":   26
Not Enough Resources, no ticket:    14
Atjeu->CC move: 14
Moved to new provider:  12
"Didn't mean to sign up":   10
Payment Issues: 8
Poor Performance, ticketed: 7
Need BSD/Windows/not-Linux: 7
PI->Atjeu move: 6
Found better location:  5
Not Enough Resources, ticketed: 4
AUP/TOS change  3
Poor support, no ticket:    3
User can't read TOS 1
Poor support, ticketed: 0

Was somewhat surprised at how many people never use their VPS. This doesn't even get all of the users that aren't responsible enough to submit a cancellation request.


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