[OneAsiaHost] May 2013 Important Announcement

I think @Kenshin will explain what happened/happening..

Dear Customer,

We have quite a number of very important announcements, would appreciate your kind attention. Chinese customers please try to translate this email and understand the changes that will affect your services.

1) Server & Network Maintenance, 2nd May 2013, 0000hrs - 0100hrs (GMT +0800)
We will be conducting network and server maintenance on 2nd May 2013 between 0000hrs to 0100hrs. Below will be the schedule.

0000hrs - Remove all 116.251.210.X IPs from KVM-01 and KVMSSD-01 nodes *
0030hrs - Reboot all OVZ and OVZSSD nodes for kernel update

• KVM customers on KVM-01 and KVMSSD-01 should have already received notification via ticket about the IP address change to 116.251.214.X range. Please make sure you complete this change before 1st May 2013, your old IPs (116.251.210.X) will be removed during the maintenance.

2) OVZCORE Package and Price Changes
OVZCORE has now been converted to SSD based storage as most of our customers on OVZCORE are not using large amount of storage space but tend to use high disk I/O. Switching to SSD based storage would improve the overall performance for our OVZCORE service. However, as SSD space is more expensive we cannot provide the same amount of storage space. Storage space for existing customers will be decreased as below from 1st June 2013 onwards based on the table below. Additional HDD space will also no longer be available for OVZCORE packages since we have limited SSD storage space.

OVZCORE-128: Downgrade from 10GB to 5GB SSD
OVZCORE-256: Downgrade from 20GB to 10GB SSD
OVZCORE-512: Downgrade from 40GB to 15GB SSD
OVZCORE-1024: Downgrade from 80GB to 30GB SSD
OVZCORE-2048: Downgrade from 120GB to 60GB SSD

We were also unable to secure the same bandwidth pricing for upgrading our OVZCORE network, and will need to increase the pricing for our Additional Bandwidth. OVZCORE Additional Bandwidth (500GB) price will be increased from $4 to $5. This will be applicable to all customers from 1st June 2013.

Although the SSD upgrade has improved overall VPS performance, we understand that some customers may not be agreeable to these changes and will be more than happy to arrange for refunds for remainder of your service (from 1st June 2013 onwards) if you have already paid ahead of 1st June 2013. Please contact us via a ticket and we'll work with you to arrange for a refund.

3) OVZ-512 and OVZ-1024 Harddisk Change (New Orders Only)
Our new nodes for OVZ will be deployed using slightly different harddisk configuration and so the HDD space for OVZ-512/OVZ-1024 plans will be reduced to 30GB and 60GB respectively (previously 40GB/80GB). This is only for new orders and does not affect existing VPS. If you currently have one of these packages you may notice your WHMCS account showing 30GB/60GB storage but SolusVM or your VPS will show the correct 40GB/80GB.

4) KVM & KVMSSD Major Update
We have had 2 issues with our KVM and KVMSSD plans. Firstly, we were informed by our Windows license provider that we can no longer allow customers to provide their own license for Windows VPSes. Secondly, we have been experiencing high amount of CPU and I/O abuse from our KVM nodes, quite a number who are using Windows on our servers.

We wish to apologize to our KVM customers who have been affected by the reduced performance due to abuse. We have since sent out emails to all customers who have persistently abused the CPU or I/O on our KVM service, we aim to improve the performance back to normal levels within the week. Customers who are sent the abuse notice will be given 1 week to resolve the abuse, otherwise we will have to cancel and refund their services.

All customers running Windows on our KVM or KVMSSD packages will have to cancel their services from 1st June 2013 onwards. Customers running Linux on KVM/KVMSSD VPS will not be affected. We will also stop providing the Windows ISO for installation from 1st May 2013 onwards. Windows KVM/KVMSSD customers who already paid for 1st June 2013 will be provided with a refund from 1st June 2013, or given credit to switch to our new Windows VPS package.

For customers who wish to continue running their Windows VPS, we have worked out new packages which include the Windows license costs and will be hosted on a separate SSD node with less VPS per server compared to our KVM node. We will be emailing all KVM customers separately the private links to sign up for these packages later in May 2013 as they will get priority, public release will be 2 weeks after.

[WinSSD-1024 Package]
1 CPU Core
1024MB RAM (1GB)
30GB SSD HDD Space
400GB Bandwidth
Windows License Included
$35/month

[WinSSD-2048 Package]
2 CPU Core
2048MB RAM (2GB)
60GB SSD HDD Space
800GB Bandwidth
Windows License Included
$65/month

We apologize for the disruption these changes may have caused you, but appreciate your understanding that OneAsiaHost is a budget provider and we may need to adjust our product and prices every now and then to cope with market changes. We will be more than happy to arrange for refunds for customer who do not agree with the changes, please just open a ticket and discuss with us.

We'll be sending another announcement later on May which will talk about our Europe network upgrade and also UK VPS services that we will be launching. OneAsiaHost's first order was on 4th May 2012, and we'll be 1 year in the business, the next announcement will be a more positive one!

Kenshin
OneAsiaHost