I got two xen vps some days ago,When I pay the bill.The invoice shows unpaid.So I got in touch with them.But they reply to support ticket very slow and didn't face the issue.They just reply me the problem is with PayPal API. We received your payment. We will add it manually to your account. Don't worry, your service is fine. At that time I still trust them.A day later I use the vps to install my application.Suddenly the vps is interrupted.I am very angry.Then I received a
Service Suspension Notification from Phoenix VPS.So unstable services and technology.Then I decided to refund.But they still didn't face the issue with my refund request.
Then I request paypal dispute.But I failed .And they cancelled all my vps.Today they mark my service as fraud and told me Filing a false dispute or chargeback is considered fraud in the Unite States. You are being charged a $100 administrative fee for that and we are also reporting you to Fraud Record.
I'm go crazy.they don't like chinese user.They offen didn't face the issue.They are too bad faith and no sense of responsibility.