Hello LET,
I know this may be long, but I had to explain and hope that you will read it. I've used separators to make it easier to follow :)
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Some of you may already know we've been banned from WHT for some time, and only recently was I allowed back (I didn't realize I wasn't allowed to post on behalf of BlueVM) just as a personal account. Shortly after this we got a review from a dedicated customer which has been locked/removed now apparently. Anyway, when we were asked to open a ticket I did.
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"bear", the "community leader" who appears to be power hungry, decides to ask questions regarding why the prices were different, why they were not listed as dedicated in the product area, why we provided discounts, how did did he manually pay for the service, etc.
This is obviously offtopic questions which were completely irrelevant to a review. But we did provide proof:
1. Screenshots of the client area with certain things censored.
2. Their names and locations for them to IP check.
3. Why they got discounts and who bought addons.
We even offered to show Paypal proof that they paid for the service.
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They obviously weren't interested because everything that I said kept going back into why this and why that as if they're some kind of police force.
At the end, after 2-3 days of arguing. They decided to say:
`As mentioned, your account has been disabled for participating in a rather questionable series of "reviews" that appear to have been orchestrated by your company or your personally. BlueVM will remain banned at WHT, and if we see any more of this nonsense, the odds of the domain being censored are quite real.
Good luck to you on other forums, but we will not tolerate this here.`
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I was quite annoyed to find out that they actually banned me and said our company is banned until further notice when we are actually innocent. I wonder how many other hosts get banned and get legit reviews removed just because they think it's "fake" and the user is just newly registered.
I was obviously annoyed by this, so I replied by saying:
`Do what you want with your strict forums, and urges to ban and remove threads as you like without proof. No one cares. They were both legit reviews and you removed them and for that we don't even want to be on WHT anymore.
Good luck with banning the rest of your "community"
Lovely community I must say, so full of great staff that are power hungry and jump at any opportunity to ban someone.`
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The main purpose for this thread was to point out how unfair WHT treat their "members", especially those banned before for something we didn't do, again. I believe we just had bad luck and were mistreated because of being previously banned. They added 1 and 1 together and made 2 without even considering that people left reviews because they thought we were allowed back.
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That's all.
Thank you.
Ishaq