Hello Everyone,
This is an email sent out to all clients just a few moments ago:
The ChicagoVPS team has been working day and night over the past 48 hours to restore our environment and mitigate the impact of the issues we’ve experienced. This evening we have doubled our support staff to help better serve the ongoing support load and to make sure we are providing the highest level of customer service possible.
At this time all impacted nodes are back online and all customer VPS (containers) have been reinstalled using a fresh template. Our work to recover files continues; that effort is easiest for customers who made use of our centralized backup service. If you’ve used that feature please contact our support team so we may work with you to restore your files. Customers who did not utilize that method may also contact us and we will work on restoration as resources allow.
Please understand that this is now an all-hands event and we will work diligently until every customer is online and happy. We are willing to provide whatever assistance is required, without cost, to re-setup your environments as they were before this crisis.
Most importantly ChicagoVPS appreciates your business. We understand you have a choice when it comes to your VPS hosting and we promise to work as hard as possible to make our appreciation clear. Thank you for your patience and understanding.
Regards,
Chris Fabozzi
Director Of Operations
ChicagoVPS
The ChicagoVPS team will work 24/7 until all problems are resolved. Some of you may think we deserve this because of the way I acted in the past. Maybe I did get out of hand, and I apologize but our customers should not have to suffer because someone dislikes how I acted.
I will be on better behavior, like I have been for quite some time up until a week ago. For all those effected I am sorry and I promise we will do all that we can to get you back on your feet.