I rarely write reviews about webhosts, but this time I think that it's necessary to express my opinion toward a webhost, when there's been horrible attitude to the user.
My VPS went offline 2 days, 17 hours ago, without any notification from UrPad.net. I tried to log in the billing/support system. but my account was disabled there.
I had to send an e-mail to support, in order to ask why my VPS is offline (it was not in "suspended" state in Solus - just "offline"). I also asked why my account is disabled in the billing/support system (they never responded to that).
They responded after 3 hours, that my VPS was causing high load to the node, and they had to suspend it. UrPad.net did not sent any notification that the VPS was causing high load, so that I can take actions. They also believe that they do not need to inform me that my VPS was suspended and my billing/support account is disabled.
After 5 hours, they responded that they could turn on my VPS for 10-15 minutes so that I can "optimize it" in that period. So, they gave me 10 minutes to log in my VPS, to check the logs, to find the problem, and to fix it, all that for less than 10 minutes.
The only thing that they responded to a ticket with 7 questions total, was "It appears as you were taking out acts which are in violation of our TOS", when I asked them "Which are these acts ?",
There was no response from them, from about 2 days.
My VPS is down from 2 days, 17 hours.
Conclusion:
I understand that even 1 VPS could cause high load on the node, and it might need to be suspended, but that's not the proper way to handle this, by "just ignoring everything".
They seems that decided that they no longer need to respond to tickets (I'm sorry - emails - my billing/support account was also disabled) from a customer that already paid the bill for 1 year - they've taken the money and does not care anymore.