I bought a VPS from them this day but the initial IP has been unreachable from the begin time. I restalled the OS but the problem is still there. So I submitted a ticket to their support, but the guy seems very unprofessional. They did nothing help resolving the problem but asked me once and once about what I have done with the VPS. Until now the problem is still there, the IP is unreachable. How will I handle with them, can I ask for refund?
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