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ChicagoVPS Outage

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Last Thursday (4 days ago) I hit one of my websites to find it not responding. Went to SSH into the server to find it also not responding, went to SSH into the backup server and it also was not responding. Logged into the ChicagoVPS admin panel to find both my servers (OpenVZ Enterprise) marked as offline.

I clicked on start and they both manually came back up. No monitoring alert and no other indications of what happen, other than a huge 5-6 hour gap in my Google Analytics.

I filed a support ticket and so far I have the one line reply of 'looks like it was a DDoS'. My servers are on two different nodes, so if they were both taken out other customers also would have noticed. Anybody here on ChicagoVPS and had an outage on Thursday?

Latest from the company is that they closed my ticket without a response. I just re-opened it asking why the servers went down and why no monitoring alerts were issued. I definitely will not be relying solely on the built-in monitoring any longer and am evaluating ChicagoVPS as a host (i've also referred a lot of people there).


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