Its been 10+ hours and MY VPS is not setupped, and even on critical their support ticket is not answered, when it comes to payment, they want it on their first priority, and they claim instant setup, which is totally a fraud, I signed up after a review at LowEndBox.com, and this is what happened to me, can anyone help me regarding this issue?
Now online: Leave a question or comment and our agents will try to attend to you shortly =)Wednesday, August 17, 2011 Muhammad Bilal New VPS - Grass Status Pending Almost 10+ Hours..why? Sandy has joinedYou are currently being served by Sandy Sandy [agent] Hi, how can we help you today? =) Muhammad Bilal i just signed up with you people.. 10+ hours back and still i have no details regarding my VPS...no ip info no instant setup can i know why.. even though it has been charged... well...? Sandy [agent] Please open a ticket at our support desk, & provide me the ticketID with your vps details like host name, your email & let me know the ticket ID. so that I will get atech on it urgently Muhammad Bilal i have already did that... Sandy [agent] to check the status of your vps Muhammad Bilal DSP-757399: Regarding VPS and this is how you treat critical..? Sandy [agent] yes I informed our tech regarding this Muhammad Bilal [you] I need a refund.. you have poor and pathetic service.. why do you setup such a service. when you cannot give support.. Sandy [agent] our tech os checking the status Muhammad Bilal [you] and how long will that take..? Sandy [agent] it will takes few minuites to check the status Muhammad Bilal [you] the ticket i placed..is unanswered and its been almost 10+ hours.. how can i believe you.. that.. its gonna take in few mins..? excuse me. i am trying to talk to you? Sandy [agent] our senioor admin is checking it so please stay online Muhammad Bilal [you] well.. i am.. but.. your processing is so slow.. Sandy [agent] I will provide you more info about it shortly Muhammad Bilal [you] listen i signed up for a month package to check VPS with you.. and its not even setuped... dissappointing.. and. it. worries. me. spend money on you guys... Sandy [agent] we are sorry for inconvinience Muhammad Bilal [you] what does this sorry mean..? i sign up with you.. and. you people waste my time...by such incripencies.. what do you expect...!? Sandy [agent] that means we value our custaomer , generally yard vps set up require less than 1 hour as it is done through automated software Muhammad Bilal [you] less than an hour.. and how much time do you think i have signed up.. Sandy [agent] but as you are not getting it for more than 10+ hours so that our tech is checking it Muhammad Bilal [you] its way past the given hours.. Sandy [agent] to nkow the problem *know Muhammad Bilal [you] i signed up and i am not getting the service... thats simple enough.. and how you compensate is.. just.. wait.. wait. wait.. cuz your technical is checking.. the whatsoever you setuped.. if you really value your customers.. then you should know. how to treat them.. and how to.. manage them... Sandy [agent] surely thats why our tech is working on your vps isssue right now Muhammad Bilal [you] and what are they doing? how will you compensate me for all this delay...? hello...? you there? listen i dont have time for such nonsense can you update me whether its gonna be online.. or you can return back my money...? am i supposed to get a reply..? HELLO..!!!