Hello,
Yesterday ErrantWeb experienced downtime due to power loss to our servers in the Detroit Metro location. In this post we would like to explain what happened and why it will not happen again.
Events that occurred:
-Storm Started
-6PM DTE Powerline to Datacenter was knocked down.
-4AM Generator Unexpectedly Shutdown
-4AM Data-center Staff Respond to Site
-They think the generator ran out of fuel, however it did not. The generator had a large enough hole in the gas line to suck in air instead of gas making it shutdown.
-New line was installed, a better quality one, and services started to come back online around 10AM
-Datacenter staff worked all day and night to bring everyone's servers back online.
-ErrantWeb Servers Came Back Online
-Last update we got the data-center is still running on Generator power.
If anyone has any questions please let us know, we're sorry for the unexpected downtime.