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[M2Host] Poor Support

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Hi guys. I am not a client of them, but one friend mentioned them, so I went to check.

Poorest live chat ever...

info: Please wait for a site operator to respond.
info: You are now chatting with 'M2Host - LiveHelp'
M2Host - LiveHelp: Welcome to our real-time support chat. My Name is Joana Chan. How can I help you today ?
Radi: Do you have refund policy
M2Host - LiveHelp: Yes
M2Host - LiveHelp: With all hosting plans you get 30 Day Money Back Guarantee. We are so confident about our services that If you are not satisfied with our services we will give you full refund within 30 days of signup.
Radi: ok
Radi: I am interested in what virtualization are the Linux and Windows VPS plans running
M2Host - LiveHelp: Let me know which hosting plan you wish to buy
M2Host - LiveHelp: So that I will guide you through
Radi: I am interested to ask what virtualization are the VPS plans running
Radi: KVM/HVM
Radi: Xen PV, OVZ?
Radi: what
M2Host - LiveHelp: We do not provide virtualization in our VPS server hositng plans
M2Host - LiveHelp: hosting* plans
Radi: but they are Virtual Private serverS?
M2Host - LiveHelp: If you want to run virtualization you can go for our dedicated server
M2Host - LiveHelp: Hosting plan
Radi: what Virtualization technology are they runnig
Radi: what type of VPS I get? KVM/XEN PV/XEN HVM/OPENVZ?
M2Host - LiveHelp: I am not sure you about your issue
M2Host - LiveHelp: Please place ticket to sales department
Radi: ok
M2Host - LiveHelp: Sales department will update you through the same ticket.
Radi: What is the control panel?
M2Host - LiveHelp: CPanel/WHM on Linux hositng plans
Radi: not the cPanel, but the one I control my VPS with
M2Host - LiveHelp: And on windows hosting plan we do provide plesk panel
Radi: do the: start/stop/restart functions
M2Host - LiveHelp: On VPS server we provide full root SSH access to our clients
Radi: I am not asking for SSH, but for the control panel
Radi: that I can /star/stop/restart my VPS with
M2Host - LiveHelp: We do not have custom plans
M2Host - LiveHelp: For VPS server
M2Host - LiveHelp: We do provide WHM
Radi: omg
Radi: How can I reinstall my VPS?
M2Host - LiveHelp: Through which you can start/stop the service for your VPS
Radi: How can I reinstall my VPS os?
M2Host - LiveHelp: You can reinstall OS on dedicated server hosting plan only
Radi: Ok thank you. Sorry, but I won't be buying.
M2Host - LiveHelp: You can go for our Dedicated server hosting plan
M2Host - LiveHelp: Where you can reinstall OS
Radi: Thanks for the information.
Radi: Enjoy your day.
M2Host - LiveHelp: Thank you for using m2host Live Chat service.
M2Host - LiveHelp: Thank you for chatting.  Good-bye.
Radi: Bye. :)
M2Host - LiveHelp: Thank you for chatting.  Good-bye.

Noobs...


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