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Solus client API stops working without warning?

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We have a client who is attempting to use the client API in Solus to check if his VPS is up or not. He has stated that "API says its offline and it cannot connect to the solusvm panel."

We've tried cycling his API access off/on, and rebooting the VM that the Solus master runs in. iptables doesn't show any chains dropping for the IP he's connecting from.

Anyone else experienced Solus client API arbitrarily not working?


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